Term & Policy
- We collect the cost of material and delivery charges in advance and there will be NO refund, once the order has been placed with the vendors.
- All Material will carry the manufacturer's warranty and Stairs 4 less will guarantee the installation only for 24 months. Warranty, will not cover, Scratches, cracks, misuse, moving damages, pets biting or scratching, finishes, stain or paint color, rattling of balusters or rods due to misuse .
- All work must be paid in full at the end of installation day.
- Stairs 4 Less and any of its employees are not responsible and liable for any damages or injury caused by its goods, equipment or workmanship beyond replacement of goods or work specified in service agreement.
- Please remove ALL your valuables, jewelry, money, antiques from our work area. Stairs 4 less and any of its employees will NOT be responsible for any loss of customers property that was requested to be moved.
- NO PETS in the work area (It is best to be out of the house, due to the loud sounds of our installation tools)
- Balance is due on the same day of completion.
- There will be an additional 20% late fee added to any outstanding balance after 15 days of installation.
- Stairs 4 less / RNBL LLC reserve the right to file mechanic lien on the property that the work was done AT ANY TIME unless the balance is paid in full including any additional fees.
- "Pursuant to Arizona Law we are required to inform you of your right to file a written complaint with the Register of Contractors for an alleged violation of the Arizona Revised Statures Section 32-1154 Subsection A. Any complaints must be made with in the applicable time period, as set forth in Section 32-1154, subsection A. The ROC can be contacted at 602-542-1525 or online at www.azroc.gov. .We request that if any portion of our work is unsatisfactory, you notify us prior to filing a complaint so we can attempt to resolve any concerns"
- We try our Best to match the stains requested by clients, but We do NOT guarantee a 100% match , due to the fact that we use only natural wood product for staining and every spices take stain differently and cannot match to ant man made material.
- Please be mindful of products use to clean the handrails and all wood products, the finish can be harmed or faded by different cleaning material. The finish, stain or scratches after installation is NOT covered under the workmanship warranty.
- Should you have any questions or concerns, Please feel free to reachout to us at 480-252-9753 and we will be happy to help.